Privacy policy
At C4 Collection (“We”, “Our”, or “Us”), We are committed to protecting the privacy of our users. This privacy policy details the types of personal information we collect, how we use, share, and protect it, as well as the choices and rights you have as a user.
1. Identity of the Data Controller
The data controller for the information collected on this site is:
C4 Collection SAS
Address: 1 rue François 1er, 75008 Paris
Email: legal@c4v.com
Publication Director: Pascal Cagni
2. Types of Data Collected
We may collect the following types of personal data:
- Identification Information: name, first name, email address, postal address, phone number.
- Financial Data: credit card information or other payment methods to process your transactions.
- Connection Data: IP address, connection logs, browser type, time zone, operating system, and other technical information.
- Location Data: only if you have enabled location services on your device.
- Usage Data: information on how you use our site, including pages visited, time spent on the site, links clicked, etc.
- Marketing and Communication Data: preferences for receiving marketing communications from us and our partners, as well as your communication preferences.
3. Methods of Data Collection
Your personal data is collected through the following methods:
- Online Forms: when booking services or signing up for our newsletter.
- Cookies and Similar Technologies: to enhance your experience on our site (see section on cookies).
- Direct Interaction: when you contact us via email, phone, or other means.
- Third-Party Sources: possibly through partner platforms or social networks with your consent.
4. Purpose of Data Processing
Your data is collected and processed for specific, legitimate, and explicit purposes, including but not limited to:
- Service Execution: managing your bookings, payments, and inquiries related to seasonal rental services.
- Service Improvement: analyzing site usage to improve our offerings and user experience.
- Marketing: sending you promotional offers, information about our services, and updates, subject to your consent.
- Security and Compliance: preventing fraud, ensuring the security of our systems, and complying with legal obligations.
- Personalization: personalizing the content displayed on our site according to your preferences.
5. Legal Basis for Processing
The processing of your personal data is based on the following legal grounds:
- Contract Performance: necessary to perform the contract we have with you, particularly for managing your bookings.
- Consent: for certain activities such as sending newsletters or using non-essential cookies.
- Legal Obligations: to comply with applicable laws and regulations.
- Legitimate Interests: to improve our services, ensure security, and provide effective customer support.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, in accordance with applicable legal requirements. Specific retention periods are as follows:
- Account Data: retained as long as your customer account is active, then for three (3) years after deactivation for administrative and legal purposes.
- Transactional Data: retained for ten (10) years from the transaction date to meet accounting and tax requirements.
- Marketing Data: retained until you withdraw your consent or after two (2) years of inactivity.
7. Data Sharing
Your personal data may be shared with third parties under the following circumstances:
- Service Providers: including payment services, web hosting, data analysis, marketing, and customer service.
- Legal and Regulatory Authorities: when required by law or to protect our rights.
- Business Partners: with your explicit consent, for joint offers or complementary services.
We are committed to never selling your personal data to third parties.
8. International Data Transfers
If your personal data is transferred outside the European Economic Area (EEA), we will ensure that such transfers are made in compliance with applicable law, using appropriate safeguards such as the European Commission’s standard contractual clauses.
9. Data Security
We implement strict technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include data encryption, firewalls, and rigorous access controls.
10. Your Rights as a Data Subject
Under the GDPR and other applicable laws, you have the following rights concerning your personal data:
- Right of Access: obtain confirmation that your data is being processed and obtain a copy of it.
- Right of Rectification: correct any inaccuracies or complete incomplete data.
- Right to Erasure: request the deletion of your personal data in certain circumstances.
- Right to Restrict Processing: request the suspension of the processing of your data in certain situations.
- Right to Data Portability: receive your data in a structured, commonly used, and machine-readable format and transmit it to another data controller.
- Right to Object: object to the processing of your data at any time for legitimate reasons.
- Right to Withdraw Consent: withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
To exercise these rights, please contact us at: legal@c4v.com
11. Use of Cookies and Similar Technologies
We use cookies and other tracking technologies to enhance your experience on our site, personalize content, and analyze our traffic.
11.1. What is a Cookie?
A cookie is a small text file stored on your device when you visit our site. It helps recognize your device, improve your user experience, and collect information about site usage.
11.2. Types of Cookies Used
We use the following types of cookies:
- Essential Cookies: necessary for the operation of the site, enabling access to secure areas and basic functionalities.
- Performance Cookies: collect anonymous data on how you use the site to improve its performance.
- Functional Cookies: remember your preferences (such as language or region) to provide a personalized experience.
- Advertising Cookies: used to deliver relevant ads to you and limit the number of times you see the same ad.
11.3. Cookie Management
You can control and delete cookies through your browser settings. Note that disabling essential cookies may affect the functioning of certain parts of the site.
11.4. Third-Party Cookies
Third-party cookies, such as those from Google Analytics, may be used to analyze site usage. We recommend reviewing the privacy policies of these third parties for more information.
11.5. Cookie Policy Updates
This section may be updated at any time. We encourage you to check it regularly.
12. Changes to this Policy
We reserve the right to modify this privacy policy at any time. Changes will take effect upon their publication on this page. We encourage you to review this page regularly to stay informed of any updates.
13. Contact
For any questions or concerns regarding this privacy policy or to exercise your rights, please contact us at:
C4 Collection SAS
Email: legal@c4v.com
Address: 1 rue François 1er, 75008 Paris